Dormy Inn Hirosaki

From the outside, this hotel looks a little run-down, but it was full of pleasant surprises! The whole accommodation was very clean, from room to common spaces. Check-in was a breeze, with staff going out of their way to provide our daughters with kids' amenity bags (loved the kids' slippers & PJs!) and the best apple juice we've ever had. At 1st glance the room had a bit of a bizarre layout (sliding door separating bedroom from sink, with shower/toilet in a separate room), but it actually ended up being very convenient when our family of 4 was getting ready at night/in the morning. We had no idea that free noodles and ice cream were available daily, which easily served as dinner for us. The onsen dressing room was very nice, secure and clean, and the free laundry machines were a welcome amenity. Rooms were turned down while we were out for the day. We paid extra for breakfast (something we typically don't do, but there aren't many options around) and were so glad we did! The buffet was wonderful - the Japanese offerings being the highlight. Kitchen staff kept everything replenished up until closing, so we never once had to wait for something to be refilled. More hotels could stand to learn a thing or two from the Dormy Inn!

The staff were very helpful and accomodating of me, including speaking English. They put a lot of effort into making sure I was taken care of and answered my questions. The wifi was free and fast enough for most purposes.

The room was very clean, good bed, hot spring was amazing, staff, services were great!

Apart from the fact that all the staff were helpful and friendly, this hotel has one of the best onsen I've visited. It is located on the top floor ofthe hotel, and the outdoor onsen in particular is beautiful and peaceful. The crisp night air contrasts with the hot spring water. The trees, plants and lighting, combined with the views of the night sky are perfect.

I highly recommend this conveniently located hotel.All staff encountered were friendly and helpful.The hotel has so many unexpected little extras which make it great. There are self service welcome drinks on arrival (apple juice and coffee) , hot towels to freshens up and a variety of amenities. To my delight there was also a beautiful hotspring indoor bath and outdoor bath with a lovely garden on the top floor with great views. After the bath you can help yourself to a complementary 'yakult' drink in the morning and ice creams in the evening. They even provide complementary noodles as a late night snack.